Shipping policy

Shipping Policy – Atlas & Ash

At Atlas & Ash, we are committed to delivering your order with care, precision, and efficiency. Please review our shipping details below.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Timeframes

Estimated delivery times vary depending on your location:

• United States: 5–10 business days

• International: 7–15 business days

Please note: These are estimated timeframes and may vary due to carrier delays or high demand.

Shipping Costs

• Free standard shipping on all orders (if you want to keep your current offer)

OR (optional alternative if you change later):

• Shipping rates are calculated at checkout based on location and carrier rates.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

Delays

While we strive to meet all delivery timelines, delays may occur due to:

• High order volume

• Carrier issues

• Customs processing (international orders)

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Atlas & Ash is not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Lost or undeliverable packages due to address errors

Lost or Stolen Package

Once an order is marked as delivered, Atlas & Ash is not responsible for lost or stolen packages.

If you experience an issue, please contact the shipping carrier directly.

 

Contact Us

If you have any questions about your order, feel free to reach out:

 info.atlasandashco.store.